Manage and organize your repair workflow in a breeze.
Made for watch and jewelry shops to track repairs, send updates, and stay organized—with one simple tool.
30 Day Free Trial - No credit card required
Simplify Every Step of Your Repair Workflow
From intake to pickup, Workbench gives you all the tools to keep repairs organized, customers informed, and your team running smoothly.
Easy Job Intake
Log every repair with photos, notes, and customer details — all in one simple, searchable place. No more clipboards or missing information.
Photo Records
Snap before-and-after photos right from your phone or tablet. Protect your shop from disputes and show customers the quality of your work.
Customer History
Keep a complete record of every customer and their past repairs. Personalize service and build loyalty with every visit.
Prioritize Work
Sort repairs by deadline or importance so nothing falls through the cracks. Focus on what matters most each day.
Invite Team Members
Bring your entire team — technicians, project managers, and quality control — into one central workspace. Each member gets their own secure login, making it easy to collaborate and stay organized.
Assign Repairs
Easily assign jobs to the right technician based on performance and workload — ensuring quality and faster turnaround.
Real-Time Status
See the status of every repair at a glance with simple visual boards. Always know what’s done, what’s waiting, and what’s next.
Alerts & Reminders
Send instant alerts for stalled jobs, overdue repairs, or customer updates so nothing gets missed.
Internal Notes & Instructions
Add detailed notes directly to any job ticket to document progress, special instructions, or challenges. It’s better than sticky notes — your whole team can see updates in one place.
Customer Updates
Send text or email notifications when jobs are received, in progress, or ready for pickup — without extra phone calls.
Customer Portal
Give customers a self-service dashboard where they can track the status of their repairs in real time, view their history, and stay informed without calling the shop.
Claim Tickets with QR Codes
Generate a physical or digital ticket slip for every job. Each ticket links directly to the customer's portal, making pickups simple and seamless.
Advanced Analytics
Track revenue, job turnaround times, and shop performance with easy-to-read reports.
Customer Trends
See which customers return most, how much they spend, and what services are most popular.
Technician Insights
Understand who’s performing well, where time is spent, and how to improve team efficiency.
Wall of Love
Read the impact we've had from those who matter most - our customers.
"This system has solved a lot of the most frustrating and stressful situations we encounter as a jeweller and repair shop. Having the customer information along with photos of each job brought in organized into one place for quick reference is amazing. When facing customer challenges, being able to pull up that original photo of the item as it was when it was brought in is essential for both ourselves and the customer. Also the time saved in contacting customers could be the best feature of all as staff can now put their efforts into other important areas in the store. This is a game changer for work flow in repair work!"
Christine R.
Russell Jewellers
"The process of inputting jobs and customers took only minutes if that and included before photos and specs of each job taken in by staff, which was also tracked, Way less time was wasted trying to figure out who took in what job to determine details when in question. Looking up a customer and job could then be done in seconds- including where the job is at in the repair process. Well worth the small effort to input to begin with whether handling single or multiple jobs. Systems save time and money - and Workbench definitely does this."
Helen T.
Jewellery Clinic Guildford
"In dealing with so many jobs each day, having digital access to view all current work is a game-changer for us. We are able to see all our job ticket numbers and deadlines on a single screen. We are also able to locate jobs more efficiently between so many team members. In return this has also improved our customer communication as we can easily answer customer questions and inquire about their jobs with all the details accessible right at a finger tips within seconds."
Rachel E.
"Customers love the text or email option. Makes my life much easier and saves me more time. It only takes me about 5-10 seconds to send a text notification."
Willy N
Jewellery Clinic Guildford
Built for watch and jewellery repair shops of all sizes.
We designed Workbench to be simple, focused, and powerful right out of the box — even if you're not tech-savvy.
Watch Repair Shops
Jewelry Repairs & Engraving
Vintage/Clock Restoration Shops
Frequently Asked Questions
Ready to simplify your repair shop?
Try Workbench free for 30 days. No credit card required.
Still have questions?
Send us an email → hello@useworkbench.ca