For modern watch and jewellery brands
Your repairs and custom projects running like clockwork
Workbench handles job intake, tracking, customer updates, and team collaboration so you can focus on the craft, not the paperwork.
Try for 30 days — no credit card required
50k+
Jobs tracked
65k+
Customer notifications sent
200k+
Images captured
99%
Uptime
Trusted by jewellery and watch brands across Canada
Jewellery Clinic
If you're running a busy repair or custom jewellery business, this probably feels familiar
The manual system seems to work, until something gets missed. And when it does, it's stressful for you and your customers.
The Easter egg hunt
Every job becomes a search through binders, messages, or memory. Where is that job ticket again?
Scattered notes
Details live across your teams post-it notes and nothing is in one place. Important details and deadlines slip.
The update treadmill
Constant back-and-forth with customers asking if their piece is ready. Every single day.
No photo record
No proof of the piece's condition before work started. No documentation of the exact damage the customer wants repaired.
No signed protection
Verbal agreements that don't hold. Without a signed terms agreement, you're exposed to customer claims.
Tool overload
Information spread across Shopify, Asana, Trello boards, Google Sheets, WhatsApp, and paper.
Feel the difference with Workbench
Guessing where jobs are in the process
Chasing your team for status updates and notes
Hours each week answering 'is it ready yet?'
Customer history thats hard to trace
No photo record or signed terms to protect you
A low-level dread that something will slip
Every job tracked with photos, notes, and a full timeline
Clear statuses mean your whole team always knows what's happening
Customers auto-updated by SMS or email (in English or French)
Full repair and customer history, always on hand
Photo records and signed terms on every job
A system you can access anytime, anywhere and from any device
Simple enough for your whole team
Set up in an afternoon. Running smoothly by end of week.
01
Log every job properly
Capture customer details, add notes, take photos, and attach signed terms of service. All in one place from the moment a job comes in.
Log every repair properly
Capture everything you need from the moment a job comes in.
- Capture all the details you need with customizable intake forms
- Add internal notes and photos
- Attach a signed terms of service before work begins
02
Track the job from start to finish
Assign to a technician, update the status, and see exactly where every job stands at any moment without guessing.
Track the job from start to finish
Always know where every job stands without asking anyone.
- Assign jobs to specific technicians
- Update status as work progresses
- See every open job and its current stage at a glance
03
Keep customers in the loop
Automatically send updates via SMS or email in your customers preferred language and tone. Fewer calls. Happier customers. No extra work.
Keep customers in the loop
Customers get updates automatically — no manual follow-up needed.
- Send SMS or email notifications on status changes
- Communicate in English or French
- Reduce inbound calls asking for updates
04
Stay in control of your shop
See your full workflow at a glance. Know what's in progress, overdue, or ready for pickup. Keep your focus on where it's needed most
Stay in control of your shop
A clear view of your entire shop in one place.
- See what’s in progress, overdue, or ready for pickup
- Spot bottlenecks before they become problems
- Keep your team focused on what matters most
- Search through your entire job history and customer CRM
Trusted by repair shops across Canada
“User-friendly, intuitive, and has completely improved how we run our day-to-day. Huge quality of life upgrade.”
Willy N.
Jewellery Clinic Guildford
“Having customer info and job photos all in one place has been a game changer. It saves us time, reduces stress, and makes customer conversations so much easier.”
Christy K.
Russell Jewellers
“Keeps all my client info and projects organized and easy to track. Sharing job bags digitally has been a lifesaver.”
Micah K.
Micah Jakob
“We waste way less time figuring out jobs—everything is clear, organized, and easy to track.”
Helen T.
Jewellery Clinic Guildford
“The app is working exactly as I need—clean, efficient, and without any unnecessary bloat.”
Dan F.
Fort Richmond Jewellers
“Workbench makes us look more professional and lets us easily document photos and item condition.”
Renato A.
Jewellery Clinic Kelowna
“User-friendly, intuitive, and has completely improved how we run our day-to-day. Huge quality of life upgrade.”
Willy N.
Jewellery Clinic Guildford
“Having customer info and job photos all in one place has been a game changer. It saves us time, reduces stress, and makes customer conversations so much easier.”
Christy K.
Russell Jewellers
“Keeps all my client info and projects organized and easy to track. Sharing job bags digitally has been a lifesaver.”
Micah K.
Micah Jakob
“We waste way less time figuring out jobs—everything is clear, organized, and easy to track.”
Helen T.
Jewellery Clinic Guildford
“The app is working exactly as I need—clean, efficient, and without any unnecessary bloat.”
Dan F.
Fort Richmond Jewellers
“Workbench makes us look more professional and lets us easily document photos and item condition.”
Renato A.
Jewellery Clinic Kelowna
Built by people who understand how you work
Workbench isn't generic software that's been adapted. We built it from the ground up after years of learning from a family members busy jewellery repair business.
Why not just use a generic ticketing tool?
Generic tools weren’t designed with watch and jewellery businesses in mind. You’d spend more time bending the tool or patching together multiple tools to make things work. Workbench does everything you need out of the box with zero fluff.
Is this hard to learn for my team?
No. Most shops are fully up and running within a day. We intentionally made the interface as simple as possible. If you need more help we are more than happy to guide you through the setup.
Why is it priced in CAD?
We’re a Canadian company, and we think it’s nice to have bills be in the same currency we do business in. That said, US brands benefit from a ~30% exchange advantage.
Do you support French?
Yes. Customer-facing notifications and waivers can be sent in English or French depending on the customers’ preference. For shops in Québec or serving bilingual customers, this is built in and not an after thought.
Do you support other languages?
Not yet, but please reach out to us and we can see about adding more languages.
What if my shop has specific needs?
We’re a small team that ships fast and listens. If you need something that doesn’t exist yet, email us at support@useworkbench.ca. Many of Workbench’s features came directly from brand owners asking for them.
We're a brand with a small team. Is this overkill for us?
Workbench is very valuable at exactly your size. With a small team, there’s no dedicated admin person absorbing the chaos. A clear system for intake, tracking, and customer updates matters even more when everyone is doing multiple jobs at once.
Ready to bring clarity
to your repairs and custom projects?
Try for free for 30 days. No credit card required.