Workbench vs. Pen & Paper
The simplicity of paper, with a backup
A binder works until a tag goes missing, a customer disputes a repair, or a custom job's details get confused along the way. Workbench keeps the same workflow with a searchable, permanent record.
Feature
Workbench
Pen & Paper
Intake photos with timestamps
Automatic SMS and email notifications
Signed intake terms on every job
Searchable job history
Searchable customer history
Overdue job alerts
Team visibility into all jobs
Printable job tickets
Data backup and recovery
No internet required
Bottom line
Paper is familiar and easy to start with. It can get hard to read when handwriting varies across staff, inconsistent when each person records intake details their own way, and gone for good the day a binder goes missing or gets damaged.
Workbench keeps one clean record that's backed up in the cloud and available on any device, whether you're at the bench, the front desk, or away from the shop.
Ready to bring clarity
to your repairs and custom projects?
Try for free for 30 days. No credit card required.